The following privacy policy applies from 23rd April 2019
The Palace Of Amber utilize your personal data to provide our services to you. In this Privacy Policy, we have described how we collect; store and use your data. We take our responsibilities seriously regarding the protection of your personal data. There are steps you can take to control what we do with your data these are explained in this Privacy Policy.
When we refer to personal data in this Privacy Policy, we mean personal data which identifies you, or which could be used to identify you: such as your name and contact details.
What you need to know
1) Who is responsible for your data?
The Palace Of Amber is responsible for your data. We are the data controller of all data that we collect from you, and as such we control the ways your personal data is stored and the purposes of its use.
2) Personal data we collect about you.
Depending on what products and services of ours that you use, we might collect the following kinds of information about you:
Your name and contact details
Email address, telephone number
Home or business address
Payment card details – your payment information is stored and protected in accordance with best industry practice.
3) Use of your personal data
We can and will only use your data for one or more of the below reasons:
To fulfil an order placed by yourself
If we have a legal duty to use your data
When you consent to it
When it is in our legitimate interest. We will never unfairly put our legitimate interests above what is best for you
3b) What we use your personal data for.
Below are examples of situations that require use of your personal data:
Legal grounds for using it
To enable order fulfilment with your consent
Keeping your records up to date
To communicate and manage our relationship with you
To help identify customers for new products
To improve customer experience
To respond to complaints
Access of previous order details in order to investigate issues.
Business Processes and fulfilling administrative purposes
Brand development, product testing
Marketing emails, testing of new database software
4) How we use your data to personalise our service that we offer to you.
We use data to try and understand more about you and your preferences. We store data supplied by you in order to fulfil and improve our customer service obligations to you.
Examples of where we do this are:
To communicate with you.
Marketing – we may send you marketing communications, these will be in relation to products and offers that we feel may interest you.
Please note: If you ask us to stop sending marketing emails, we will keep a note of your data in order to make sure that we adhere to your request.
5) Period of time that we keep your data
We will keep your personal data for as long as we need it. This will depend on what we are using it for. We will actively review data we hold and where we find there is no longer a customer, legal or business need for us to hold it, we will dispose of it securely.
6) How we protect Data
We protect data against unauthorised access, unlawful use and accidental loss. We keep security measures under review and adhere to industry standards.
7) Sharing Data
We won’t share personal data with 3rd parties.
8) Your rights
You are entitled to see copies of all personal data held by us and to amend or delete such data.
You can limit or object to processing of data
You can withdraw consent for storage of data at anytime
9. How can I contact you?
If you would like more information or would like to raise any queries with us in relation to your information, you can contact us by writing to us at thepalaceofamber@gmail.com
10) Changes to this Privacy Notice
The Palace Of Amber has pledged to adhere to the fundamental principles of privacy and data protection. We therefore regularly review our privacy policy in order to keep it up to date and compliant with privacy and data protection principles. This privacy policy may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation. Significant changes to the policy will be publicized on our website along with an updated version of the privacy policy.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, may be notified to you by e-mail.
11) Resolving Privacy Issues
We will always try our best to resolve any data privacy issue you may have. You have the right to refer any data privacy issue to the relevant authorities at any time.